1. Agreement to Terms
By accessing and using limatransfer.com ("the Website") and our transfer services ("the Services"), you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please do not use our website or services.
These terms apply to all users of the website, including without limitation users who are browsers, customers, and/or contributors of content.
2. Service Description
Lima Airport Transfer provides private transfer and transportation services in Peru, including but not limited to:
- Airport transfers to and from Jorge Chávez International Airport
- City-to-city transfers between Lima, Cusco, Arequipa, Paracas, and other destinations
- Point-to-point transfers within Lima and other cities
- Multi-day tour packages with transportation
3. Booking and Reservations
3.1 Booking Process
- All bookings must be made through our website or authorized booking partners
- You must provide accurate information including pickup/drop-off locations, dates, times, and passenger details
- A booking confirmation will be sent to your email upon successful reservation
- Bookings are subject to vehicle and driver availability
3.2 Booking Confirmation
Your booking is confirmed only when you receive a confirmation email from Lima Airport Transfer. The confirmation email will include:
- Booking reference number
- Transfer details (date, time, locations)
- Vehicle type and passenger capacity
- Driver contact information (24 hours before transfer)
- Total price and payment status
3.3 Minimum Booking Time
We recommend booking at least 24 hours in advance. Last-minute bookings (less than 12 hours) are subject to availability and may incur additional fees.
4. Pricing and Payment
4.1 Pricing
- All prices are displayed in USD and include taxes unless otherwise stated
- Prices are fixed and include driver gratuity
- Additional fees may apply for: extra luggage, child seats, waiting time, and tolls
- Prices are subject to change without notice but confirmed bookings honor the original price
4.2 Payment Methods
We accept the following payment methods:
- Credit cards (Visa, Mastercard, American Express)
- Debit cards
- PayPal and other online payment methods
- Cash payment to driver (subject to availability)
4.3 Payment Terms
- Full payment is required at the time of booking for online reservations
- For cash payments, settlement must be made directly to the driver before or upon completion of service
- Payment is processed securely through our payment partners
Important: All confirmed bookings are guaranteed. Your driver will wait for you at the designated pickup location. If you cannot find your driver, please call the number provided in your confirmation email.
5. Cancellation and Refund Policy
5.1 Cancellation by Customer
- Free cancellation: Cancel up to 24 hours before pickup time for a full refund
- Late cancellation: Cancellations within 24 hours of pickup time: 50% refund
- No-show: No refund for no-shows or cancellations less than 2 hours before pickup
- Flight delays: No charge for flight delays; we monitor flights and adjust pickup times
5.2 Cancellation by Lima Airport Transfer
If we must cancel your booking due to unforeseen circumstances (vehicle breakdown, driver illness, etc.), you will receive a full refund or alternative transfer arrangement.
5.3 Refund Processing
Approved refunds are processed within 5-10 business days to the original payment method.
6. Service Execution
6.1 Pickup and Drop-off
- Drivers arrive 10-15 minutes before scheduled pickup time
- For airport pickups, drivers wait in the arrivals hall with a name sign
- Waiting time of up to 60 minutes is included for airport pickups
- For other locations, waiting time of up to 15 minutes is included
- Additional waiting time may incur extra charges
6.2 Luggage
- Standard luggage allowance: 1 large suitcase and 1 carry-on per passenger
- Oversized or excess luggage must be declared at booking
- Additional fees may apply for excess luggage
- Lima Airport Transfer is not liable for lost or damaged luggage
6.3 Child Seats
Child seats are available upon request for an additional fee. Please specify the number and type of child seats needed when booking.
6.4 Travel Time
Estimated travel times are approximate and subject to traffic conditions. Lima Airport Transfer is not responsible for delays caused by traffic, road closures, or other circumstances beyond our control.
7. Customer Responsibilities
- Provide accurate booking information including contact details and flight information
- Arrive at the pickup location on time
- Respect the vehicle and driver
- No smoking in vehicles
- No consumption of alcohol or illegal substances during transfer
- Follow all safety instructions provided by the driver
- Ensure all passengers wear seatbelts
- Supervise children at all times
8. Driver Rights
Our drivers have the right to refuse service or terminate a transfer if:
- Passengers are intoxicated, aggressive, or behaving inappropriately
- Passengers refuse to wear seatbelts
- Passengers attempt to bring prohibited items (weapons, illegal substances, etc.)
- The number of passengers exceeds the vehicle capacity
- Safety is compromised in any way
No refund will be provided if service is terminated due to customer misconduct.
9. Liability and Insurance
9.1 Insurance Coverage
- All vehicles are insured with comprehensive coverage
- All drivers are licensed and insured
- Passenger liability insurance is included
9.2 Limitation of Liability
Lima Airport Transfer's liability is limited to direct damages up to the value of the booked transfer. We are not liable for:
- Indirect, consequential, or incidental damages
- Lost profits or business opportunities
- Missed flights, connections, or events due to traffic or delays
- Lost or damaged personal belongings (unless caused by driver negligence)
- Circumstances beyond our reasonable control (force majeure)
10. Lost and Found
If you leave items in the vehicle, please contact us immediately. We will make reasonable efforts to locate and return lost items, but we cannot guarantee recovery. Shipping costs for returned items are the customer's responsibility.
11. Force Majeure
Lima Airport Transfer is not liable for failure to perform services due to circumstances beyond our control, including but not limited to: natural disasters, strikes, civil unrest, government restrictions, epidemics, or other force majeure events. In such cases, we will provide alternative arrangements or full refunds when possible.
12. Complaints and Disputes
If you have a complaint about our services:
- Contact us within 48 hours of the transfer via email or phone
- Provide your booking reference number and detailed description of the issue
- We will investigate and respond within 5 business days
- If the issue cannot be resolved, you may pursue dispute resolution through appropriate channels
13. Privacy and Data Protection
Your personal information is handled in accordance with our Privacy Policy. By using our services, you consent to the collection and use of your information as described in the Privacy Policy.
14. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Lima Airport Transfer and protected by copyright and trademark laws. You may not reproduce, distribute, or use any content without our written permission.
15. Website Use
- You may use the website only for lawful purposes
- You may not attempt to gain unauthorized access to our systems
- You may not use automated systems (bots, scrapers) to access the website
- You may not transmit malicious code or viruses
- We reserve the right to block access for violations of these terms
16. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the content, terms, or practices of external sites. Use of third-party websites is at your own risk.
17. Modifications to Terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. Your continued use of our services after changes constitutes acceptance of the modified terms.
18. Governing Law
These Terms and Conditions are governed by the laws of Peru. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Lima, Peru.
19. Severability
If any provision of these terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
20. Contact Information
For questions about these Terms and Conditions, please contact us:
Last Updated: October 29, 2025
Effective Date: October 29, 2025